Customer Service Executive
Job summary
The successful candidate will be responsible for handling shipment inquiries, resolving customer concerns, maintaining professional communication, and supporting customer retention efforts. This role requires strong communication skills, attention to detail, and the ability to manage escalations efficiently.
Job descriptions & requirements
Responsibilities:
- Handle customer inquiries related to shipment status, delays, billing discrepancies, and account registrations.
- Provide accurate tracking updates and maintain proactive communication with customers.
- Coordinate with internal teams to resolve delivery, freight, and dispatch-related concerns.
- Escalate complex issues appropriately and ensure timely resolution.
- Prepare periodic customer service performance reports and maintain accurate service records.
Requirements:
- Bachelor’s degree in Business Administration or related field.
- Minimum of 2 years’ experience in a customer service role.
- Strong communication, problem-solving, and conflict resolution skills.
- Ability to manage escalations professionally and maintain service standards.
- Good reporting and documentation skills.
- Ability to work in a fast-paced operational environment.
Remuneration: NGN 180,000 per month
Location: Mafoluku, Lagos State
Working Hours: Monday – Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 3:00 PM (Twice Monthly)
About FMR Agency
FMR Agency is a leading recruitment and talent management firm in Nigeria, dedicated to connecting top talent with exceptional opportunities. Renowned for its innovative approach, FMR Agency partners with organizations across diverse industries, ensuring they find the perfect candidates to drive their success.
At FMR Agency, employees are at the heart of everything we do. We pride ourselves on fostering a collaborative, inclusive, and growth-oriented workplace where every team member is empowered to excel. From ongoing professional development programs to mentorship opportunities, we invest in our people, ensuring they have the tools and support needed to thrive in their careers.
Working at FMR Agency means joining a vibrant team of professionals passionate about making a difference in the recruitment industry. We value creativity, integrity, and a commitment to excellence, creating a dynamic environment where innovative ideas flourish.
As part of the FMR Agency team, you’ll enjoy competitive benefits, a strong work-life balance, and opportunities to work on meaningful projects that impact lives and businesses positively. If you’re ready to be part of a forward-thinking organization shaping the future of recruitment in Nigeria, FMR Agency is the place for you!
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