Customer Service Representative
Easy apply
New
Job summary
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a positive customer experience through excellent communication and problem-solving skills.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Process orders, returns, exchanges, and refunds
- Maintain customer records and update account information
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure satisfaction
- Meet performance targets for response time, resolution rate, and customer satisfaction
Requirements:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Minimum of 1 year of previous customer service experience preferred
- Strong verbal and written communication skills
- Excellent problem-solving and conflict resolution skills
- Basic computer proficiency (MS Office, CRM systems, data entry)
- Ability to multitask and manage time effectively
Remuneration: NGN 150,000
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
