Customer Service Representative

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and accurately to customer inquiries.
• Communicate effectively with customers through various channels (phone, email, chat, etc.).
• Acknowledge, investigate, and resolve customer complaints promptly.
• Develop a deep understanding of company products and services to confidently answer questions.
• Process orders, forms, applications, and customer requests efficiently.
• Document customer interactions, transactions, comments, and complaints accurately.
• Collaborate and coordinate with internal teams when necessary.
• Provide feedback to improve customer service processes and overall efficiency.
• Ensure high levels of customer satisfaction through professional support and follow-up.

Requirements:

• Bachelor’s Degree  
• Minimum of 1 year in a customer service or related role
• Device: Personal Laptop or Desktop (minimum CPU score of 4000 — e.g., AMD equivalent or Intel i5 8th Gen or higher)
• Memory: Minimum 8 GB RAM
• Operating System: Windows 11 (Version 24H2 or later) or macOS
• Free Disk Space: Minimum 38 GB
• Internet: Hard-wired Ethernet connection (no Wi-Fi only setups)
• Network Speed: Minimum 6 Mbps upload / 10 Mbps download
• VPN Access: Required
• Availability: Able to work 8–9 hour shifts, 5 days a week (Central Standard Time — Dallas) with flexible scheduling.

Core Competencies:

• Excellent command of the English language, with the ability to understand and communicate clearly with U.S. customers.
• Strong listening and problem-solving skills.
• Ability to handle objections and use persuasive communication effectively.
• Comfortable with conversational engagement and building rapport.
• Able to thrive in a fast-paced, fully virtual work environment.
• Strong work ethic, reliability, and commitment to professional growth.
• Willingness to learn new tools, systems, and processes.

Location: Remote (Work from Home)