Immediate Start
New
2 weeks ago
Job Summary
Join our team! 20 customer service openings in Lagos. The Customer Service Representative will be responsible for engaging with company users through outbound phone calls, providing support, gathering feedback, and ensuring user retention. The ideal candidate must have excellent communication skills, a positive attitude, and the ability to manage conversations professionally while meeting daily performance targets.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities
- Make outbound phone calls to maintain relationships with existing users and recall inactive users back to the platform or service.
- Clearly communicate product information, service updates, and solutions to users in a friendly and professional manner.
- Respond to user questions, concerns, and complaints, ensuring resolution or proper escalation when necessary.
- Accurately record details of each call, including: User feedback, Reported issues or challenges, Follow-up actions required, Resolved and unresolved concerns
- Update internal systems or CRM tools with real-time call logs and user information.
- Provide daily and weekly reports on call volume, user responses, achieved targets, and any recurring issues.
Requirements:
- Female candidates only, aged 18–33 years.
- Prior experience in customer service, telesales, or user engagement is an added advantage.
- Language & Communication
- Fluent in English.
- Proficient in at least one local Nigerian language: Yoruba, Hausa, or Igbo.
- Strong verbal communication and active listening skills.
- Ability to explain information clearly and confidently.
- Basic ability to operate a tablet, smartphone, or digital device for call logs and CRM updates.
- Ability to type simple reports or notes accurately.
- Positive attitude and friendly personality.
- Good interpersonal skills and emotional intelligence.
- Ability to remain calm and professional during difficult conversations.
- Strong work ethic with a commitment to meeting targets and deadlines.
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