Customer Service Agent
Easy apply
Job summary
He or she is the primary point of contact for both our drivers and customers. This role is essential for ensuring smooth and efficient load bookings and dispatching. You're responsible for negotiating the best deals, maintaining strong relationships, and providing exceptional customer service.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Primary Contact: Serve as the first point of contact for drivers and customers.
- Load Management: Handle daily load bookings and dispatch of loads to drivers efficiently, tracking of drivers and giving timely driver location updates to customers in real time.
- Deal Negotiation: Negotiate favourable deals that benefit both our drivers and the company.
- Relationship Building: Foster and maintain positive relationships with customers and drivers.
- Customer Care: Deliver top-notch customer care services consistently.
- Professionalism: Uphold the highest standards of professionalism in all interactions.
- Goal Achievement: Ensure monthly goals and quotas are met.
Requirements:
- Bachelor's degree/HND in Social Sciences, Information Technology, Sales, Management, Business or related fields.
- 1-2 years of proven experience in customer care, management, human relations and sales.
- Ability to multitask smoothly and efficiently.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience in the logistics industry is a plus.
Desired Skills:
- Computer proficiency.
- Very good marketing abilities with strong negotiation prowess.
- Very strong analytical skills and attention to detail.
- An eye for opportunities in the market with an added flair for sales and human relations.
- Ability to work well under pressure and with a team.
- Proficiency in speaking, listening, writing, and fast typing.
- Ability to learn, unlearn and relearn new things within a short period of time.
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