Customer Service Representative
Job summary
At our fashion house, we are in need of a friendly and enthusiast individual to be responsible for supporting our day-to-day online sales operations. The ideal candidate will be responsible for assisting customers with sales inquiries, resolving complaints, and ensuring a positive experience with our brand, to ensure a seamless shopping experience.
Job descriptions & requirements
Responsibilities:
- Respond to Customer Inquiries via Phone Calls, WhatsApp, Instagram, and Email.
- Taking and Processing Customer Orders.
- Arranging deliveries and Pick-ups of products and Providing Order Status Update.
- Maintain Clear and Effective Communication.
- Monitoring Inventory and Supporting Customer Orders.
- Creating and Tracking Order Records.
Requirements:
- Enthusiasm to Work
- Ensure compliance with company policies and operational procedures.
- Prepare daily or weekly operational reports.
- Handle customer-related issues promptly.
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