Customer Service Representative
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Job summary
At our fashion house, we are in need of a friendly and enthusiast individual to be responsible for supporting our day-to-day online sales operations. The ideal candidate will be responsible for assisting customers with sales inquiries, resolving complaints, and ensuring a positive experience with our brand, to ensure a seamless shopping experience.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to Customer Inquiries via Phone Calls, WhatsApp, Instagram, and Email.
- Taking and Processing Customer Orders.
- Arranging deliveries and Pick-ups of products and Providing Order Status Update.
- Maintain Clear and Effective Communication.
- Monitoring Inventory and Supporting Customer Orders.
- Creating and Tracking Order Records.
Requirements:
- Enthusiasm to Work
- Ensure compliance with company policies and operational procedures.
- Prepare daily or weekly operational reports.
- Handle customer-related issues promptly.
Order processing
Inventory Monitoring
Customer Support
Good Communication Skill
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