Customer Service Officer

Responsibilities:

• Ensure prompt follow-up with their clients daily through WhatsApp messaging, emails, and phone calls as may be required depending on the preference of each client.
• Sending business emails to business owners from different locations. As such the right candidate must be experienced enough in composing grammatically correct, strong, and convincing business letters to top-level professionals across different business sectors.
• Having telephone conversations daily with clients from different locations and as such must be able to present himself as a confidently competent professional capable of assisting the clients in their service requirements from the company.
• Generate powerful proposals and make convincing presentations to conclude new business deals with clients from different parts of the world.
• Play a pivotal role in promoting the brand of the company by delivering outstanding customer service expertise to clients of the company who come from different backgrounds.

Requirements:

• Minimum academic qualification of a bachelor's degree in any related discipline.
• The ideal candidate must be very outstanding, fluent, and eloquent in both written and spoken English. 
• The right candidate must be able to establish an 'Outstanding First Impression' while relating to clients.
• A good first-time impression must be demonstrated during the phone interview screening to guarantee being shortlisted for further interview.
• The right candidate must be able to type very good and grammatically balanced business letters at a very fast speed using a laptop.
• The job holder will have strong written and verbal communication skills and the ability to interact with a variety of top-level personalities and clients.
• The ideal candidate is required to be enthusiastic, very friendly, and have excellent relationship-building skills.