Dental Customer Service & Patient Care Coordinator

Responsibilities:

• Serve as the first point of contact for patients via phone calls and email
• Schedule, confirm, and manage dental patient appointments
• Respond to patient inquiries regarding services, appointments, and procedures
• Assist with billing communication and follow-up with patients regarding payments
• Conduct patient follow-up calls after appointments or treatments and follow up with past existing clients
• Maintain accurate patient records and documentation
• Coordinate with the dental team to ensure smooth patient scheduling and care
• Ensure professionalism and confidentiality when handling patient information

Requirements:

• Degree or diploma in Dentistry, Dental Therapy, Dental Nursing, Dental Hygiene, or a related healthcare field
• Minimum of 2 year experience working in a dental clinic or dental-related environment
• Strong verbal and written communication skills
• Excellent phone etiquette and patient communication skills
• Strong organizational and multitasking abilities
• Ability to work independently in a remote environment
• High attention to detail and professionalism
• A clear accent without traces of tribal pronunciation is an added advantage
• Willingness to work temporarily in Lagos till the company relocates to Ibadan, with accommodation provided for the ideal candidate.

Preferred Qualifications:

• Experience working with dental practice management software or patient scheduling systems
• Experience handling dental billing, insurance inquiries, or treatment coordination
• Previous experience providing remote administrative support for a healthcare practice

What We’re Looking For:

• A professional who understands dental clinic workflow and patient care coordination
• Someone who communicates clearly, professionally, and compassionately with patients
• A reliable and organized candidate who can manage multiple administrative responsibilities
• Someone who can represent the dental practice with professionalism and care

Application Process: Interested candidates should submit their CV and a brief cover letter highlighting their experience working in a dental clinic or dental-related role.