Customer Operations and Relationship Officer
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Job summary
We are seeking a competent, proactive, and detail-oriented individual with approximately 2 years of experience in customer support and operational processes to join our team. The ideal candidate will be responsible for coordinating customer orders, ensuring effective communication, maintaining accurate customer records, and strengthening customer relationships to drive retention and business growth.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Order and Production Coordination:
- Monitor and manage customer orders from confirmation through production, quality control, and dispatch.
- Collaborate closely with the Sales and Production teams to resolve delays, address operational bottlenecks, and ensure orders are completed and delivered within agreed timelines.
Customer Communication and Updates:
- Maintain proactive and timely communication with customers regarding order progress, production delays, expected completion dates, and delivery arrangements.
- Ensure customers receive regular updates and enjoy a smooth, transparent service experience.
Customer Database Management and Account Analysis:
- Maintain accurate and up-to-date customer records, including order history, purchase value and frequency, outstanding balances where applicable, complaints, customer preferences, and last purchase dates.
- Use this information to support informed decision-making and improve customer service.
Key Account and Relationship Management:
- Identify and prioritize high-value and high-potential customers, monitor inactive accounts, and coordinate targeted follow-ups with the Sales team.
- Build and maintain strong customer relationships to improve satisfaction, loyalty, and long-term engagement.
Customer Retention and Revenue Growth:
- Identify opportunities to generate repeat business, reactivate inactive customers, increase order sizes, and encourage more frequent purchases.
- Work collaboratively with the Sales team to strengthen customer loyalty and translate customer relationships into sustainable business growth.
Requirements:
- Degree
- 2 years expereience
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