Customer Service Manager
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Job summary
We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination. The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Liaise with technical teams to resolve equipment-related issues.
- Monitor service requests and ensure prompt follow-up with customers.
- Build and maintain strong customer relationships.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
- Prepare customer service reports and identify areas for improvement.
Requirements:
- Bachelor's degree or HND in Business Administration, Engineering, or a related field.
- 2–4 years of relevant experience in customer service or after-sales service.
- Experience in HVAC, engineering, or technical equipment industries is highly preferred.
- Knowledge of warranty management, complaint resolution, and service coordination.
- Strong communication, problem-solving, and organisational skills.
- Proficiency in Microsoft Office and ERP/CRM systems.
Location: Victoria Island, Lagos
Remuneration: NGN 300,000 – 400,000
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