Immediate Start
2 months ago
Job Summary
A customer care representative is responsible for providing support and assistance to customers, ensuring their needs are met and issues are resolved efficiently.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements:
- Minimum academic qualification of a Bachelor's degree in any related discipline
- Minimum of 1 year of work experience
- Must be computer literate, digitally savvy, and smart
- Must be smart and can work under pressure
- Ready to work in a shift system(day/night)
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