Customer Resolution Specialist

WirePackage Technologies Limited

Customer Service & Support

Lagos Contract

Shipping & Logistics NGN 75,000 - 150,000

Easy Apply

Job Summary

A fast-growing Tech-Logistics company in Surulere, Lagos, seeks a Customer Resolution Specialist to handle customer enquiries, resolve delivery issues, and ensure excellent customer experience. Applicants must be female, under 30, have at least 1 year of work experience, and reside within Surulere or its environs.

Minimum Qualification : HND
Experience Level : Entry level
Experience Length : 1 year
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Attend to customers’ enquiries promptly and professionally.
Investigate and analyse customer complaints.
Coordinate with teams to resolve delivery issues.
Assist customers with shipment problems.
Identify and resolve potential shipment issues proactively.
Report recurring issues and suggest improvements.
Recommend ways to enhance the shipping platform and operational processes.

Requirements:

Gender: Female
Age: Not more than 30 years
Minimum qualification: HND
Minimum of 1 year of work experience
Can use the computer comfortably
Quick learner with strong adaptability
Excellent communication skills (both spoken and written)
Critical thinker and problem solver
Calm and professional under pressure
Team player who can work independently
Pays attention to detail
Highly motivated, flexible, and creative
Experience in logistics or customer service is an added advantage
Preferred Location: Applicant must reside within Surulere or its environs

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