Senior Coordinator, IT and Customer Service Import

Senior Coordinator, IT and Customer Service Import Full Time Lagos, Nigeria With Professional Experience 2/23/23 Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over container ships. We connect more than ports on all continents and are one of the largest liner shipping companies. More than 13, employees work on board, ashore or in one of our offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues. Senior Coordinator, IT and Customer Service ImportThis role is in charge of: Providing first level help desk support and works closely with the Information Technology Service Desk (ITDS).Installing and configuring laptops, desktops and software.Providing general support for all sites within the company.Handling of inventory control and maintenance of equipment for company.Maintaining servers, drives, Local Area Network and Wide Area Network support and tape backups Providing training on hardware and software as neededEnsuring that all site maintenance is completed.Supporting Intranet Web Development, Web Server and proxy server. Ensuring that all departmental and functional training requirements are fulfilled.Providing customers with arrival notices upon request.Sending customs manifest to Customs and NPA via XML and EDI for all ports.Handling amendment request.Communicating with customers in case of exception handling of shipment, customs or scanner stop.Liaising with partners on shared vessels.Liaising with Port terminals/ICD on stemming of containers.Clarifying customers queries.Technical Competencies Knowledge in Networks (LAN, WAN) and communication systemsHighly analytic and independent way of workingAbility to present complex correlations in a clear way.Knowledge of user application systems and Proficient in Microsoft programsTeam player / Flexible / CooperativeSolid Communication skillsActive knowledge of market, maritime documents and commercial termsActive knowledge of import techniquesActive knowledge of English Maritime LanguageMinimum of 5 years' experience in combination of Information Technology (IT) and Customer Service functions.Qualifications and skillsBachelor's Degree (or foreign equivalent) in Information Technology Systems, Data Networking or Computer System AdministrationIT professional Certifications Contact person SANDRA WOKORO Senior Coordinator, HR/Admin −© Apply online Share this job Imprint | Privacy Policy