Immediate Start
2 months ago
Customer Service & Order Fulfillment Executive
Starry Gold Academy
Customer Service & Support
Education
NGN
75,000 - 150,000
Easy Apply
Skills Required
Customer Service Microsoft Word Microsoft ExcelJob Summary
We are seeking a proactive and customer-focused individual to join our team as a Customer Service & Order Fulfillment Executive. This role involves attending to walk-in customers, raising customer orders through our online system, and ensuring accurate and timely fulfillment of those orders.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Greet and professionally attend to all walk-in customers.
- Understand customer needs and provide accurate product or service information.
- Guide customers through available products/services and upsell when necessary.
- Raise and process customer orders using the company’s online platform.
- Ensure all customer details and order specifications are correctly captured.
- Coordinate with internal teams to ensure timely packaging and delivery.
- Monitor the progress of orders and update customers on status when needed.
- Handle customer complaints or issues related to their orders and escalate when required.
Requirements:
- Proficiency in Microsoft Word and Microsoft Excel
- At least 1 year of experience
- BSc. Degree in a relevant course of study
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