As a Polygon Success Manager (PSM) at Polygon Labs, you will serve as the essential link between our company and our valued builders. Your primary responsibility is to ensure an exceptional experience throughout the entire Polygon journey. You will play a pivotal role in building, retaining, and expanding our relationships by helping builders realize the full potential of Polygon blockchain technology.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
- Engagement: Lead the engagement processes for builders, ensuring a seamless introduction to the Polygon ecosystem. Focus on driving strong adoption and continuous engagement throughout the builders journey.
- Proactive Relationship Management: Develop and execute a comprehensive engagement and communication strategy that proactively maintains high satisfaction levels. This includes regular check-ins and success reviews (QBRs) to assess performance against established KPIs and goals.
- Data-Driven Insights: Utilize Polygon chain data to gain valuable insights that inform decision-making and guide builders towards increased adoption and satisfaction.
- Risk Mitigation: Evaluate risk factors for each builder and take proactive measures to collaborate with builders to avoid dissatisfaction or loss of business, ultimately enhancing retention over the life cycle.
- Voice of the Customer (VoC): Act as the primary steward of the builder relationship, collaborating cross-functionally with Business Development, Marketing, Solution Engineering, and Product Teams to ensure a consistent and compelling builder message is embedded internally.
- Product Expertise: Become an expert in the Polygon protocols and developer tools and educate builders on the advantages and benefits of the same. Work closely with builders to ensure they effectively leverage Polygon blockchain solutions and extract maximum value.
- Market Awareness: Stay informed about Web3 market conditions and translate this knowledge into tailored value propositions, aligning Polygon Labs with each builder’s unique needs.
- Effective Planning and Prioritization: Efficiently plan and prioritize builder activities, issues, and requests. Ensure timely follow-ups and clarity in issue resolution by asking clarifying questions and providing alternate solutions when applicable.
- Collaboration with Business Development/Solution Engineering: Collaborate closely with the Business Development team to share builder insights that inform additional product offerings, expansion opportunities, and professional services.
- Advocacy Building: Identify and cultivate advocacy relationships with strategic builders, leveraging them as marketing channels through case studies, speaking opportunities, references, and more.
- Bachelor’s degree or equivalent experience in a relevant field.
- Proven experience in a client-facing role, ideally in a technology or blockchain-related field.Strong understanding of Web3 and blockchain technology is required.
- Strong knowledge of the Web3 market and ecosystem.
- Strong communication, relationship-building, and negotiation skills.
- Exceptional organizational and time-management skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in CRM and partner management tools.
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