New
2 weeks ago
Online Sales & Customer Relations Associate
KST Pharma Ltd
Customer Service & Support
Healthcare
NGN
250,000 - 400,000
Easy Apply
Skills Required
Knowledge of Digital Sales Platforms and E-commerce Inventory managment Effective Communication and Articulation Product Knowledge and Demonstration Techniques Customer Relationship Management (CRM) Software Proficiency Sales Forecasting and Analytics Emotional Intelligence Teamwork Time ManagementJob Summary
We are looking for a motivated, tech-savvy Online Sales & Customer Relations Associate to manage our e-commerce platform and deliver exceptional customer support.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Launch and manage our e-commerce site, including product uploads, descriptions, and basic SEO optimisation.
- Ensure smooth daily website operations and coordinate with developers to resolve any technical issues.
- Provide responsive and professional customer support across email, live chat, and social media platforms.
- Process and monitor orders, handle shipping inquiries, and manage returns and exchanges.
- Build customer loyalty through personalised communication and service.
- Collaborate with the marketing team to align on promotions, campaigns, and customer feedback insights.
Requirements:
- 1–2 years of experience in e-commerce operations or customer service.
- Hands-on experience with e-commerce platforms like Shopify, Magento, or WooCommerce.
- Strong customer service and problem-solving skills with a friendly, professional tone.
- Basic knowledge of SEO, digital marketing, and CRM/customer service tools.
- Excellent written communication and organisational skills.
- A passion for health, wellness, and nutrition is a plus.
- A degree in biological sciences / related fields is preferred
- Onsite location: (Lagos Mainland)
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