IT Customer Service Representative
Virgo Communications Limited
Customer Service & Support
IT & Telecoms
NGN
Less than 75,000
1 month ago
Job Summary
An IT Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Minimum Qualification: OND
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Minimum academic qualification of a OND in any related discipline
- Minimum of 1 year of proven work experience
- Excellent interpersonal and people skills
- Proficiency in using collaboration and productivity tools
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