Inbound Call Center Operator
Easy apply
Job summary
We’re hiring an experienced Inbound Call Center Operator to join our fast-growing fintech company in Nigeria. This role is ideal for a professional with 2+ years of inbound call center experience, preferably within collections, lending, or financial services.
Min Qualification:
Others
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Rotating Schedule
Job descriptions & requirements
Key Responsibilities
- Handle inbound customer calls regardingloans, repayments, account status, and general inquiries.
- Provide accurate information about products, payment options, and policies.
- Support customers with payment-related questions and guide them toward resolution.
- Work with customers professionally and empathetically, especially in sensitive financial situations.
- Documentall call interactions and update CRMsystems accurately.
- Meet performance KPIs such as call quality, response time, and resolution rates.
Requirements
- Minimum 2 years of experience as a call center operator (inbound line required).
- Strong preference: experience in collections, loan servicing, or financial services support.
- Excellent verbal communication skills in English (additional local languages are a plus).
- Ability to remain calm and professional under pressure.
- Strong listening, negotiation, and problem-solving skills.
- Basic computer literacy and experience working with CRM or call-center software.
Customer Service
Inbound Call Handling
Collections
Loan Servicing
Debt Recovery
CRM Management
Call Center Software
Call Documentation
Call Quality Assurance
KPI Achievement
Verbal Communication (English)
Negotiation
Active Listening
Problem Solving
Conflict Resolution
Empathy
Time Management
Multitasking
Data Entry
Compliance Awareness
Financial Services Knowledge
Microfinance Experience
Fintech Familiarity
Stress Management
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
