Help Desk Officer

Responsibilities:

• Handling of general inquiries (calls, SMS, E-mails, live and offline chats).
• Maintain relational data and records of correspondence
• Maintain a schedule of pending and resolved enquires
• Prepare timely reporting of sensitive and technical issues
• Offer walk-through on the basic processes and service offerings of the organization for all enquires
• Maintain standard vetted responses.

Requirements:

• Minimum academic qualification of a BSc degree
• Eloquence and good communication skills.
• Good reporting and process documentation skills.
• Must be tech-savvy and highly dedicated
• Personal organization skills
• Good knowledge and use of Microsoft productivity and database tools e.g., MS Outlook, MS Excel, and MS Access.

Note: We are committed to improving diversity in the workspace and work to ensure that our team supports our employees. We strongly encourage applications from women.