Skills Required
Strong communication skills in English (written and spoken) Previous experience in customer support or help desk roles Comfortable working remotely and independently Ability to work flexible hours aligned with UK time Familiarity with SaaS platforms or property management systems is a plusJob Summary
Zeevou is a fast-growing SaaS company providing an innovative Property Management System for the short-term rental industry. We are looking for a motivated and tech-savvy Help Desk Support professional to join our remote team. As a member of our Help Desk team, you will be the first point of contact for our customers, providing friendly, efficient, and solution-oriented support. You'll collaborate with other team members across different time zones, ensuring timely responses and customer satisfaction. This is a fully remote, full-time role (40 hours per week), with a flexible work schedule, as long as your working hours fall within UK daytime and evening hours (9 AM to 10 PM UK time).
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Troubleshoot technical issues related to our platform
- Escalate complex issues to the appropriate teams when necessary
- Collaborate with other team members to improve support processes
- Maintain accurate records of customer interactions
- Provide timely support to customers via chat, email, and phone
Requirements:
- 3 years of experience
- Degree in a related field
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