Hausa Call Centre Executive

Responsibilities:

• Handling Inquiries: Answering and making calls to address patient questions, concerns, and complaints related to eye care services, appointments, and hospital procedures. 
  
• Providing Information: Delivering accurate and timely information about eye exams, treatments, and other services offered by the hospital. 
  
• Appointment Scheduling: Managing appointments, including booking, rescheduling, and confirming appointments for patients. 
  
• Complaint Resolution: Addressing and resolving patient complaints or issues, escalating complex cases to the appropriate department when necessary. 
  
• Record Keeping: Maintaining detailed and accurate records of all patient interactions and communications within the hospital's system. 
  
• Collaboration: Working with other team members, including doctors and other healthcare professionals, to ensure seamless patient care. 
  
• Language Support: Providing support to patients who prefer to communicate in Hausa, ensuring they understand information and feel comfortable. 
  
• Promoting Services: Sharing information about special offers, events, or new services available at the eye hospital. 

Requirements:

• Language Proficiency: Fluency in Hausa (both written and spoken) is essential. 
  
• Communication Skills: Excellent verbal and written communication skills to interact with patients effectively. 
  
• Customer Service Experience: Proven experience in providing excellent customer service in a professional environment. 
  
• Healthcare Knowledge: Familiarity with healthcare procedures, medical terminology, and patient care practices is beneficial. 
  
• Computer Skills: Proficiency in using computer systems and relevant software for record-keeping and communication. 
  
• Problem-Skills: Ability to analyze situations, identify problems, and find appropriate solutions. 
  
• Teamwork: Ability to work effectively as part of a team and collaborate with other healthcare professionals. 
  
• Education: A degree in a related field (e.g., healthcare management, communication) may be required. 
  
• Attention to Detail: Ability to accurately record information and pay attention to detail in all patient interactions.
  
• Positive Attitude: A positive and helpful attitude is important for creating a welcoming and supportive environment for patients