F/T Customer Success Manager

Responsibilities:

• Take our clients under your wing immediately after they’ve signed up
• Periodic ‘check-ups’ to see if we can help with anything + inform them of existing & new features that may benefit them
• 1 on 1 product demonstrations and live support to help clients get the most out of their website and overall experience with AgentFire
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Requirements:

• Fluent in written + spoken English
• Minimum 1+ year work experience as a Customer Success representative  or similar role (i.e. a hospitality or support role)
• Minimum 1+ year experience working with WordPress or a similar CMS platform (we have our own custom CMS built on top of WordPress)
• Minimum 1+ year 1 on 1 virtual support and/or consulting experience (we use Google Hangouts)
• Ticket support experience (we use Intercom)
• Phone Support experience (we use Kixie)
• Experience with project management platforms (we use Teamwork, ClickUp, and Asana)
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required as they relate to the use of the product or service
• Accountability and personal organization are essential (this is a remote position)