3 weeks ago
Front Desk Officer
Zilt Investment Limited
Customer Service & Support
Real Estate
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking a professional and courteous Front Desk Officer to serve as the first point of contact for guests. The ideal candidate will be responsible for providing exceptional customer service, handling guest check-ins and check-outs, and managing front desk operations efficiently and professionally.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Greet and welcome guests promptly with a warm and friendly attitude.
- Manage check-in and check-out procedures smoothly and accurately.
- Answer and direct phone calls, respond to inquiries, and take messages.
- Handle guest complaints and requests with professionalism and escalate when necessary.
- Maintain accurate guest records and process payments efficiently.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Ensure the lobby and reception area remain tidy and presentable.
Requirements:
- At least 2 years experience.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Must be well-groomed, courteous, and professional in appearance.
- Proficient in Microsoft Office Suite
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