Front Desk and Customer Care Representative

Responsibilities:

• Greet and welcome visitors, clients, and staff in a professional and friendly manner.
  
• Manage the reception area, ensuring it is tidy, well-organized, and presentable at all times.
  
• Answer and direct incoming phone calls to the appropriate departments or individuals.
  
• Maintain visitor logs and issue visitor badges for security and recordkeeping purposes.
  
• Schedule and manage appointments, meetings, and conference room bookings.
  
• Receive, sort, and distribute incoming mail, packages, and other correspondence.
  
• Provide administrative support, including filing, data entry, and document management.
• Serve as the first point of contact for customer inquiries, complaints, and feedback through phone, email, or in person.
  
• Provide accurate information about the company's products, services, policies, and procedures.
  
• Resolve customer issues promptly and efficiently or escalate to appropriate personnel when necessary.
  
• Record and follow up on customer interactions using CRM systems or internal databases.
  
• Monitor customer satisfaction and assist in developing strategies for improvement.
  
• Build and maintain positive relationships with clients to encourage repeat business and referrals.
  
• Coordinate with other departments to ensure seamless service delivery and customer support.

Requirements:

• High school diploma or a degree in Business Administration, Communications, or a related field.
  
• Previous experience in front desk, customer service, or administrative roles is preferred.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and problem-solving abilities.
  
• Proficient in Microsoft Office Suite and customer management software.
  
• Ability to multitask, manage time effectively, and maintain composure under pressure.
  
• Professional appearance and demeanor.
  
• A customer-oriented mindset with a commitment to delivering exceptional service.