Experience Center Agent

Responsibilities:

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines.
  
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  
• Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.
  
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  
• Promote and cross-sell the company’s products
  

Requirements:

• Minimum academic qualification of HND in any discipline, Certificate of completion of NYSC
  
• Previous customer service experience is an added advantage
• Good communication and computer literacy skills

Location: Lekki