Email Customer Support Agent (Freelance)

Job Responsibilities 

• Respond to user emails in a timely and professional manner.
  
• Address user inquiries, resolve issues, and provide helpful guidance.
• Assist users with account-related concerns, and general inquiries.
• Maintain accurate records of user interactions and feedback for reporting purposes.
• Collaborate with other departments to escalate and resolve complex issues.
• Keep up-to-date with our products and services to provide accurate information to users.
• Contribute to improving our knowledge base and customer support processes.
• Strive for continuous improvement in customer satisfaction and support quality.

Job Requirements

• Fluent in written and spoken English.
  
• Strong written communication skills with an emphasis on clarity and empathy.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Previous customer support or service experience is a plus.
• Basic knowledge of online dating platforms or related services is preferred.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Comfortable working in a fast-paced and dynamic environment.
• Availability to work flexible hours, including evenings and weekends if required.