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Email Customer Support Agent (Freelance)

Social Discovery Group

Customer Service & Support

2 weeks ago

Job Summary

We are seeking a Email Customer Support Agent to join our team on freelance basis. As an Email Customer Support Agent, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms. You will be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails.

  • Minimum Qualification: Others
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Job Responsibilities 

  • Respond to user emails in a timely and professional manner.
  • Address user inquiries, resolve issues, and provide helpful guidance.
  • Assist users with account-related concerns, and general inquiries.
  • Maintain accurate records of user interactions and feedback for reporting purposes.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Keep up-to-date with our products and services to provide accurate information to users.
  • Contribute to improving our knowledge base and customer support processes.
  • Strive for continuous improvement in customer satisfaction and support quality.

Job Requirements

  • Fluent in written and spoken English.
  • Strong written communication skills with an emphasis on clarity and empathy.
  • Excellent problem-solving abilities and a customer-oriented mindset.
  • Previous customer support or service experience is a plus.
  • Basic knowledge of online dating platforms or related services is preferred.
  • Ability to work independently and as part of a team.
  • Detail-oriented and highly organized.
  • Comfortable working in a fast-paced and dynamic environment.
  • Availability to work flexible hours, including evenings and weekends if required.

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