Immediate Start
1 month ago
Skills Required
communication sales skill negotiation active listeningJob Summary
We are seeking a dedicated and proactive Customer Experience Officer to join our team. In this role, you will be responsible for delivering outstanding service and support to our customers across various touchpoints. You will act as a key advocate for our clients, ensuring their needs are met with empathy, efficiency, and professionalism.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Be the first point of contact.
- Attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
- Attending to feedback, complaints and redirecting them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction
Requirements
- A mature and smart candidate with a minimum of a B.Sc qualification.
- 2 years of customer service experience
- She/He should be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, PowerPoint).
- Has great ability to multitask.
- Speaks English fluently.
- Excellent communication skills.
- Good customer service skills, has attention to detail, and ability to lead teams to success.
- Has strong conflict management skills.
- Critical thinking and problem-solving skills, excellent time management skills and record management skills.
- Must be living in close proximity to the bakery.
Location: Bodija
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