Customer Support

Responsibilities:

• Customer Interaction: Respond to customer inquiries, complaints, etc. Engage with customers in a courteous and empathetic manner to provide resolutions and build positive relationships.
• Issue Resolution: Investigate customer issues thoroughly to understand the root cause and provide effective solutions. Collaborate with internal teams to resolve problems promptly and ensure a seamless customer experience.
• Analyze customer feedback to identify recurring issues and areas for improvement. Provide insights to the relevant departments to enhance products, services, and overall customer satisfaction.
• Communication Skills: Demonstrate strong written and verbal communication skills.
• Customer Advocacy: Act as a customer advocate within the organization, championing the customer's perspective and influencing improvements based on their feedback.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline 
• Minimum of 2 years of proven work experience
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• Prior experience in customer service or a related field is a plus.
• Customer-focused mindset
• Empathy and patience
• Proactive and solution-oriented
• Adaptability to changing priorities
• Team player with strong collaboration skills