You will play a pivotal role in maintaining and enhancing our company's reputation by proactively engaging with customers and addressing their concerns. Your primary responsibility will be to ensure exceptional customer satisfaction by responding to complaints, comments, and reviews in a timely and professional manner.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 2 years
- Customer Interaction: Respond to customer inquiries, complaints, etc. Engage with customers in a courteous and empathetic manner to provide resolutions and build positive relationships.
- Issue Resolution: Investigate customer issues thoroughly to understand the root cause and provide effective solutions. Collaborate with internal teams to resolve problems promptly and ensure a seamless customer experience.
- Analyze customer feedback to identify recurring issues and areas for improvement. Provide insights to the relevant departments to enhance products, services, and overall customer satisfaction.
- Communication Skills: Demonstrate strong written and verbal communication skills.
- Customer Advocacy: Act as a customer advocate within the organization, championing the customer's perspective and influencing improvements based on their feedback.
- Minimum academic qualification of a Bachelor's degree in any related discipline
- Minimum of 2 years of proven work experience
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Prior experience in customer service or a related field is a plus.
- Customer-focused mindset
- Empathy and patience
- Proactive and solution-oriented
- Adaptability to changing priorities
- Team player with strong collaboration skills
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