Customer Service/Support

Responsibilities:

• Calling on in-house and outsourced reminding them about the days works
• Recording of jobs done including nature of the job and solutions provided, the total cost of the repairs as against the expected amount from the client.
• Calling of the people which their job was done or repaired to know how satisfied they are
• Check through all the social media handles. Respond to reactions from prospective customers.
  
• Scout for new customers through digital awareness
  
• Prepare invoices of works done and sending them through the electronic systems
  
• Follow up on the debtors. Call them one after another, depending of the outcome of the previous call on each  of them
  
• Checking of emails and responding to the ones that require immediate response
  
• Check through for Generators due for service for the week and list them out for field men to take note and plan ahead
  
• Review the contract dates and the next service on their Generators. And check when the next renewal date should fall due. Renewal letters are written three months before the expiration.
  
• Calling all the field men both outsourced and the in-house ones to know how the work is going.
  
• Recording of all the costs of each job specifying what was done, the company, the particular job and the date, how much we charged and the profit.

Requirements:

• Minimum academic qualification of HND in any discipline
• 0 - 2 years of working experience
• Good Communication skills
• Good Inter-personal relationship skills.

Location: Yaba, Lagos

Remuneration: NGN 100,000