Customer Service and Support Officer
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Job summary
We are seeking a friendly and customer-focused Customer Service and Support Officer to ensure guests receive excellent service in our restaurant. The successful candidate will be responsible for assisting customers, handling inquiries, taking orders via phone calls and online platforms, resolving complaints, and ensuring a positive dining experience. The role involves interacting with guests, addressing service concerns promptly, and working closely with the front-of-house, kitchen, and management teams to ensure smooth operations. The Customer Service and Support Officer will also help monitor customer satisfaction and support the team in maintaining high hospitality standards.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Welcome and assist customers with inquiries and service requests.
- Handle customer complaints or concerns professionally and promptly.
- Ensure customers receive timely and satisfactory service.
- Coordinate with waitstaff, kitchen, and management to resolve service issues.
- Provide information about menu items, promotions, and restaurant services.
- Monitor customer feedback and report service improvements.
- Ensure a clean, welcoming, and comfortable dining environment.
- Support staff in maintaining high service and hospitality standards.
Requirements:
- Previous experience in customer service or hospitality is an advantage.
- Strong communication and interpersonal skills.
- Friendly personality with a customer-first attitude.
- Ability to handle complaints and resolve issues professionally.
- Ability to work in a fast-paced restaurant environment.
- Good problem-solving and multitasking skills.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
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