New
3 weeks ago
Customer Service & Transaction Officer
Arbitos Business Operations Ltd.
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking for a Customer Service & Transaction Officer to join our team. In this role, you’ll be the first point of contact for customers, assisting with transactions, resolving inquiries, and ensuring seamless service delivery. This is an on-site, rotational shift role, requiring flexibility and commitment to delivering excellent experience.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing timely and accurate assistance.
- Process and troubleshoot financial transactions, ensuring smooth and error-free operations.
- Maintain detailed records of customer interactions, following up as needed to ensure resolution.
- Address and resolve customer complaints with professionalism, empathy, and a solution-oriented approach.
- Work closely with internal teams to resolve transaction issues and improve service efficiency.
- Stay up to date with company policies, services, and industry best practices.
Requirements:
- Excellent communication skills (verbal & written) to interact effectively with customers.
- Experience handling transactions, payments, or financial services is an advantage.
- Strong problem-solving skills with attention to detail and accuracy.
- Ability to adapt to different shifts as part of a rotational schedule (including evenings and weekends, as required).
- Comfortable with digital platforms and financial tools.
- High school diploma or equivalent (Bachelor’s degree is a plus).
- 1-2 years of experience in customer service, financial transactions, or a related field preferred.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
