New
2 weeks ago
Customer Sservice & Support Officer
FlexiQuest Logistics Limited
Customer Service & Support
Easy Apply
Job Summary
We are seeking a proactive and customer-focused Customer Service & Support Officer to join our team. In this role, you will be the first point of contact for customer enquiries, providing timely and effective support via phone, email, and other communication channels.
- Minimum Qualification : OND
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Handle inbound calls, emails, and messages from customers, addressing enquiries promptly and professionally.
- Investigate and resolve customer complaints, ensuring issues are handled efficiently and to the customer’s satisfaction.
- Provide accurate information about company products and services, assisting customers in making informed decisions.
- Accurately log customer interactions, complaints, and feedback into the CRM or database system.
- Ensure all customer concerns are followed up and resolved within agreed service levels or timelines.
- Refer unresolved or complex queries to the appropriate departments or supervisors, while keeping the customer updated.
- Assist customers with placing orders, tracking shipments, updating account details, or processing returns.
- Identify recurring customer issues and suggest improvements to processes or systems to enhance overall service delivery.
- Ensure all customer service activities are in compliance with internal policies, procedures, and regulatory standards.
- Liaise with internal departments such as sales, logistics, or technical support to ensure smooth service delivery.
Requirements:
- 0-1 year experience
- Minimum of OND certificate in any field of study
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