Customer Service & Support
Qelifox Unatarmit Service
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
New
3 weeks ago
Job Summary
Qelifox Unatarmit Service is a cleaning service company located in Ikeja, Lagos, Nigeria. We specialize in providing cleaning solutions for both residential and commercial spaces.
- Minimum Qualification: High School (S.S.C.E)
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Requirements:
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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