Customer Service Representative

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, WhatsApp, email, live chat, and social media.
  
• Provide accurate information about products, pricing, availability, trade-ins, swaps, and repair services.
  
• Assist customers through the buying, selling, or trade-in process.
  
• Handle complaints professionally and ensure timely resolution.
  
• Follow up on leads and existing customers to improve conversions and retention.
  
• Build strong relationships with walk-in customers and resellers.
  
• Upsell relevant products and services where appropriate.
  
• Create engaging content for social media platforms.
  
• Identify trends and content opportunities in the tech space.
  
• Support basic product photography and short video creation.

Requirements:

• Minimum of OND/HND/Bachelor’s degree in any relevant field.
  
• Proven experience in customer service, sales, or retail (tech industry preferred).
  
• Experience managing social media accounts for a business is an advantage.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and problem-solving abilities.
  
• Sales-driven mindset with customer-first attitude.
  
• Ability to multitask in a fast-paced environment.
  
• Strong attention to detail and organizational skills.
  
• Tech-savvy with an interest in Apple products.