1 month ago

Job Summary

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


Requirements:

  • Minimum of OND Certification
  • Proven customer support experience or experience as a Client Service Representative
  • Experience in the sports gaming industry is mandatory.
  • Computer literacy
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively


Remuneration: NGN 75,000 monthly.


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