Customer Service Representative

Responsibilities:

• Answer incoming calls, respond to inquiries, and provide assistance to customers in a timely and professional manner.

• Handle customer complaints and resolve issues with patience and empathy, aiming for a positive resolution.

• Provide accurate and detailed information about products, services, pricing, and promotions.

• Process orders, returns, and exchanges efficiently and accurately.

• Maintain customer records and update relevant information in the system.

• Collaborate with internal teams to address customer inquiries or escalate issues as necessary.

• Assist in coordinating and scheduling appointments or service requests.

• Follow company guidelines and protocols to ensure consistent and high-quality customer service.

• Continuously enhance product knowledge to effectively address customer needs and inquiries.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline 

• Previous customer service experience in a similar role is preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build rapport with customers.

• Problem-solving abilities and a solution-oriented mindset.

• Ability to remain calm and professional in challenging situations.

• Proficiency in computer systems and customer service software.

• Knowledge of the [specific industry or products/services] is a plus.

• Full-time availability to work on-site at our location in Lagos, Nigeria.
  

• Excellent attendance and punctuality.

• Professional appearance and demeanour.

• Ability to work collaboratively within a team environment.