We are currently seeking a dedicated and customer-oriented Customer Service Representative to join our team on-site. As a Customer Service Representative, you will be responsible for handling all incoming calls, inquiries, and providing communication support to ensure exceptional customer service and satisfaction.
- Minimum Qualification: Others
- Experience Level: Mid level
- Experience Length: 1 year
Answer incoming calls, respond to inquiries, and provide assistance to customers in a timely and professional manner.
Handle customer complaints and resolve issues with patience and empathy, aiming for a positive resolution.
Provide accurate and detailed information about products, services, pricing, and promotions.
Process orders, returns, and exchanges efficiently and accurately.
Maintain customer records and update relevant information in the system.
Collaborate with internal teams to address customer inquiries or escalate issues as necessary.
Assist in coordinating and scheduling appointments or service requests.
Follow company guidelines and protocols to ensure consistent and high-quality customer service.
Continuously enhance product knowledge to effectively address customer needs and inquiries.
Minimum academic qualification of a Bachelor's degree in any related discipline
- Previous customer service experience in a similar role is preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport with customers.
Problem-solving abilities and a solution-oriented mindset.
Ability to remain calm and professional in challenging situations.
Proficiency in computer systems and customer service software.
Knowledge of the [specific industry or products/services] is a plus.
Full-time availability to work on-site at our location in Lagos, Nigeria.
Excellent attendance and punctuality.
Professional appearance and demeanour.
Ability to work collaboratively within a team environment.
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