Customer Service Representative

Responsibilities:

• Respond to Customer Inquiries: Answer customer calls, emails, and chats in a timely and professional manner.
• Resolve Customer Issues: Investigate and resolve customer complaints and issues in a fair and satisfactory manner.
• Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.
• Process Orders and Returns: Assist customers with placing orders, processing returns, and handling exchanges.
• Maintain Customer Records: Accurately update and maintain customer records in our database.
• Collaborate with Team Members: Work with other customer service representatives and teams to resolve customer issues and improve customer satisfaction.
• Identify and Escalate Issues: Identify and escalate complex customer issues to management or other teams as necessary.

Requirements:

• Education: OND, HND, or BSc.
• Experience: 0-1 year in any field
• Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment.
• Technical Skills: Proficient in Microsoft Office and customer relationship management (CRM) software.

What We Offer:

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for professional growth and development.
• Dynamic Work Environment: A dynamic and supportive work environment.