Customer Service Representative

Responsibilities:

• Manage large amounts of incoming phone calls.
• Generate sales leads. 
  
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
  
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers 

Requirements:

• Minimum academic qualification of HND

• Minimum 2-3 years working experience 
• Good looking, computer literate, good command of the English language.

 Location: Surulere

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.