Customer Service Representative

Responsibilities:

Order Management:

• Promptly take and process orders via telephone, email, or online platforms.
• Confirm orders, including menu items, special requests, delivery addresses, and payment details.
• Coordinate with the kitchen staff to ensure accurate and timely preparation of orders.

Customer Service:

• Provide excellent customer service, answering any questions or concerns with a positive attitude.
• Handle complaints professionally, offering solutions or forwarding issues to the appropriate department or individual for resolution.
• Follow up with customers to gauge their satisfaction and gather feedback for continual improvement.

Communication:

• Maintain open and effective communication with kitchen staff, delivery personnel, and management.
• Update customers on the status of their orders as necessary.

Data Entry and Record-Keeping:

• Accurately enter customer details and order information into the company's order management system.
• Maintain records of customer interactions, including any transactions, comments, complaints, or inquiries.

Quality Assurance:

• Periodically review order processes and suggest improvements where necessary.
• Assist in the training of new customer service staff, as required.

Requirements: 

• Minimum academic qualification of an SSCE
• Minimum o 1 year of proven work experience
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools
• Track record of over-achieving quota
  
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.