3 weeks ago

Job Summary

The Customer Service Representative at FFO Cloud Kitchen is the first point of contact for our customers. This role involves taking customer orders, answering queries, and ensuring a smooth and satisfying customer experience from start to finish. The successful candidate will be responsible for managing orders through phone calls, emails, or our on

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements


Order Management:

  • Promptly take and process orders via telephone, email, or online platforms.
  • Confirm orders, including menu items, special requests, delivery addresses, and payment details.
  • Coordinate with the kitchen staff to ensure accurate and timely preparation of orders.

Customer Service:

  • Provide excellent customer service, answering any questions or concerns with a positive attitude.
  • Handle complaints professionally, offering solutions or forwarding issues to the appropriate department or individual for resolution.
  • Follow up with customers to gauge their satisfaction and gather feedback for continual improvement.


  • Maintain open and effective communication with kitchen staff, delivery personnel, and management.
  • Update customers on the status of their orders as necessary.

Data Entry and Record-Keeping:

  • Accurately enter customer details and order information into the company's order management system.
  • Maintain records of customer interactions, including any transactions, comments, complaints, or inquiries.

Quality Assurance:

  • Periodically review order processes and suggest improvements where necessary.
  • Assist in the training of new customer service staff, as required.


  • Minimum academic qualification of an SSCE
  • Minimum o 1 year of proven work experience
  • Excellent interpersonal and people skills
  • Proficiency in using collaboration and productivity tools
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively.

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