The Customer Service Representative at FFO Cloud Kitchen is the first point of contact for our customers. This role involves taking customer orders, answering queries, and ensuring a smooth and satisfying customer experience from start to finish. The successful candidate will be responsible for managing orders through phone calls, emails, or our on
- Minimum Qualification: High School (S.S.C.E)
- Experience Level: Entry level
- Experience Length: 1 year
- Promptly take and process orders via telephone, email, or online platforms.
- Confirm orders, including menu items, special requests, delivery addresses, and payment details.
- Coordinate with the kitchen staff to ensure accurate and timely preparation of orders.
- Provide excellent customer service, answering any questions or concerns with a positive attitude.
- Handle complaints professionally, offering solutions or forwarding issues to the appropriate department or individual for resolution.
- Follow up with customers to gauge their satisfaction and gather feedback for continual improvement.
- Maintain open and effective communication with kitchen staff, delivery personnel, and management.
- Update customers on the status of their orders as necessary.
Data Entry and Record-Keeping:
- Accurately enter customer details and order information into the company's order management system.
- Maintain records of customer interactions, including any transactions, comments, complaints, or inquiries.
- Periodically review order processes and suggest improvements where necessary.
- Assist in the training of new customer service staff, as required.
- Minimum academic qualification of an SSCE
- Minimum o 1 year of proven work experience
- Excellent interpersonal and people skills
- Proficiency in using collaboration and productivity tools
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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