Immediate Start
1 month ago
Customer Service Representative
Inthink Kids Educational Resources
Customer Service & Support
Easy Apply
Job Summary
The customer service representative will be directly responsible for attending to customers' needs and processing of online and phone orders. Other duties for this role will include customer complaint management, handling enquiries, managing third party courier companies and day to day routine tasks execution.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Receive and process online orders
- Update and manage the company’s website and social media pages
- Convert leads into actual sales
- Liaise with and manage courier companies
- Develop and maintain an updated customer/vendor lists
- Answer and direct phone calls
- Assist in the preparation of regularly scheduled reports
- Handle customer enquiries and complaints
- Establish, develop, and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within the schedule
Requirements:
- Minimum academic qualification of OND in any discipline
- 1 year of working experience
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