We seek to hire a Customer Service Representative for a client
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: 2 years
- Manage a Large number of incoming calls
- General sales lead
- Identify the customer's need to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open interactive communication.
- Provide accurate, valid, and complete information by using the right methods/ tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Minimum academic qualification of a Bachelor's degree in any related discipline
- Minimum of 2 years of proven work experience
- Excellent interpersonal and people skills
- Proficiency in using collaboration and productivity tools
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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