Customer Service Representative

Responsibilities:

•  Manage a Large number of incoming calls 
• General sales lead
• Identify the customer's need to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open interactive communication.
• Provide accurate, valid, and complete information by using the right methods/ tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline 
• Minimum of 2 years of proven work experience
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.