Customer Service Representative

Responsibilities:

• Provide excellent customer service by addressing customer inquiries and resolving issues promptly and professionally.
• Maintain a high level of product knowledge to effectively assist customers with their queries.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Communicate with customers via phone, email, or chat to provide support and answer questions.
• Collaborate with other team members to resolve complex customer issues.
• Maintain customer records and update relevant information in the database.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Identify opportunities to upsell or cross-sell products and services to customers.
• Stay updated on company policies, procedures, and product knowledge.

Requirements:

• This position is preferably open to female candidates
• Minimum of 1 year of work experience 
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle difficult customers and resolve conflicts.
• Proficient in using customer service software and databases.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and a customer-focused mindset.