1 month ago
Job Summary
We seek to hire a suitable candidate to fill this position
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
- Interact with customers to solve issues and questions about products, services, and policies
- Maintain a positive and friendly tone with customers at all times
- Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
- Listen to customer complaints and try to identify
Requirements:
- This position is preferably open to a female candidate
- Minimum academic qualification of Bachelor's degree in any related field
- Minimum of 3 years of proven work experience as a customer service officer
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
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