New
1 week ago
Customer Service Representative
Manuel Media
Customer Service & Support
Advertising, Media & Communications
NGN
75,000 - 150,000
Easy Apply
Job Summary
As a Customer Service Representative, you will assist the administrative department in receiving calls, memos, emails, etc., attending to enquiries, and directing them to the appropriate department.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Handling complaints, providing appropriate solutions and alternatives, and following up to ensure resolution.
- Maintain records of customer interactions, transactions, feedback, and complaints.
- Assist in managing client subscriptions, bookings, advertising slots, or digital media services.
- Provide information about products, services, schedules, or campaigns.
- Monitor customer feedback and suggest improvements to products or services.
- Support promotional activities or customer loyalty initiatives.
- Track service issues and escalate unresolved cases to the appropriate team.
Requirements:
- Minimum of OND in Mass Communication, Business Admin, or related fields.
- Proven experience in customer service, preferably in media or advertising.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using CRM software, MS Office Suite, and social media platforms.
- Friendly, patient, and professional attitude.
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