New
2 weeks ago
Customer Service Representative
Work in Nigeria Recruitment Agency
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
- Assist customers with placing orders, tracking deliveries, resolving issues, and providing product information.
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Identify and escalate priority issues to the appropriate team members for resolution
- Continuously strive to improve the customer experience and contribute ideas for process enhancements
Requirements:
- Minimum of 1-2 years of experience in customer service or a related role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in using CRM software and other relevant tools
- Strong attention to detail
Location: Lekki
Remuneration: NGN 100,000-150,000
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