Customer Service Representative

Ibile Mart Limited

Customer Service & Support

Shipping & Logistics NGN Less than 75,000 Plus Commission
3 weeks ago

Job Summary

We are hiring to fill the position of Customer Service Representative at our Yaba and Ogba (Ikeja) offices only.

  • Minimum Qualification: N.C.E
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


  • BSc, HND, OND, NCE, and other qualifications.
  • Minimum of 2 years of working experience
  • Fast learner, and proactive ready-to-work attitude and ability.
  • Ability to work as part of a team - Self-motivated, delivers quality work and is proactive
  • Result-driven as this is a high-performance, output environment - Ability to self-manage and self-motivate- must be a self-starter
  • Experience in Social Media/Digital Marketing is an added advantage
  • Fast and accurate in typing at least 39 words per minute
  • A dynamic and enthusiastic person with good written and verbal communication skills
  • Persuasion and Influencing skills, strong negotiating skills
  • Good work organization, time management skills, and ability to work under pressure
  • Ability to work quickly, methodically, and accurately Sound interpersonal skills
  • Should be a resident of Lagos state, otherwise
  • Candidate must be below the age of 31 years


  • Basic Salary (1st 3 months of training and probation), first month NGN 50,000 second month NGN 60,000 3rd month NGN 80,000

Other Benefits:

  • Health Insurance (HMO) within 6 months to One Year of Being Employed 
  • 13th Month Salary 
  • Paid Annual Leave 
  • Ocassiona/Regular Lunch package within 1st 3 months on the job
  • Periodical Promotions along with salary increments every 3 to 6 months

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