Customer Service Representative

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
  

Requirements:

• BSc, HND, OND, NCE, and other qualifications.
• Minimum of 2 years of working experience
• Fast learner, and proactive ready-to-work attitude and ability.
• Ability to work as part of a team - Self-motivated, delivers quality work and is proactive
• Result-driven as this is a high-performance, output environment - Ability to self-manage and self-motivate- must be a self-starter
• Experience in Social Media/Digital Marketing is an added advantage
• Fast and accurate in typing at least 39 words per minute
• A dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills, and ability to work under pressure
• Ability to work quickly, methodically, and accurately Sound interpersonal skills
• Should be a resident of Lagos state, otherwise
• Candidate must be below the age of 31 years

Remuneration:

• Basic Salary (1st 3 months of training and probation), first month NGN 50,000 second month NGN 60,000 3rd month NGN 80,000

Other Benefits:

• Health Insurance (HMO) within 6 months to One Year of Being Employed 
• 13th Month Salary 
• Paid Annual Leave 
• Ocassiona/Regular Lunch package within 1st 3 months on the job
• Periodical Promotions along with salary increments every 3 to 6 months