We are hiring to fill the position of Customer Service Representative at our Yaba and Ogba (Ikeja) offices only.
- Minimum Qualification: N.C.E
- Experience Level: Mid level
- Experience Length: 2 years
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- BSc, HND, OND, NCE, and other qualifications.
- Minimum of 2 years of working experience
- Fast learner, and proactive ready-to-work attitude and ability.
- Ability to work as part of a team - Self-motivated, delivers quality work and is proactive
- Result-driven as this is a high-performance, output environment - Ability to self-manage and self-motivate- must be a self-starter
- Experience in Social Media/Digital Marketing is an added advantage
- Fast and accurate in typing at least 39 words per minute
- A dynamic and enthusiastic person with good written and verbal communication skills
- Persuasion and Influencing skills, strong negotiating skills
- Good work organization, time management skills, and ability to work under pressure
- Ability to work quickly, methodically, and accurately Sound interpersonal skills
- Should be a resident of Lagos state, otherwise
- Candidate must be below the age of 31 years
- Basic Salary (1st 3 months of training and probation), first month NGN 50,000 second month NGN 60,000 3rd month NGN 80,000
- Health Insurance (HMO) within 6 months to One Year of Being Employed
- 13th Month Salary
- Paid Annual Leave
- Ocassiona/Regular Lunch package within 1st 3 months on the job
- Periodical Promotions along with salary increments every 3 to 6 months
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