Customer Service Representative

Responsibilities:

• Fulfill customer service requests via phone, email, mail, chat, in person or social media
• Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quota.
• Go the extra mile to engage customers

Requirement

• Bachelor’s degree in Social Science or any relevant field.
• Minimum of 3 years working experience, with 2 years experience in a customer-facing role.
• Very pleasant personality
• Strong verbal and written communication skills
• Ability to take initiative
• Good people skills
• Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus
• Experience with simple math
• Experience interpreting and/or discussing information with others through technology
• Experience teaching others about new terminology or concepts
• Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
• Ability to learn quickly
• Able to work well as part of a team
• High level of communication and relationship building in a professional, positive, and kind manner
• Communicate effectively in written and verbal.
• Creative and resourceful thinking for the best customer solutions
• Attention to detail required
• Good written/oral communication skills and the ability to synthesize information and make clear, concise recommendations
• Time Management Skills