Customer Service Representative

Responsibilities:

• Respond promptly to customers' inquiries
• Communicate with customers through various social media channels (Instagram, Twitter, Facebook, etc)
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements:

• Outstanding English level (Fluently speaking and written).
• Good Customer Management skills
• Understands how to work with MS Office, like Excel, Word, etc
• Effective communication skills are required (oral, written, computer).
• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
• The ability to multi-task and adapt to change is critical.

Remuneration: NGN 60,000 - 80,000

Other Benefits include:

• Food and supplement discounts
• Fun and friendly working environment
• Great work hours
• Excellent opportunities for self-improvement and knowledge growth