Immediate Start
New
4 days ago
Job Summary
We are seeking a customer-focused and organized Customer Service Representative to support our export operations. The ideal candidate will handle inquiries, process orders, track shipments, resolve client issues, and coordinate with internal teams to ensure excellent service delivery and client satisfaction across global markets.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and other platforms.
- Provide accurate product information and assist with order placement.
- Process orders and coordinate shipment tracking.
- Resolve customer complaints quickly and professionally.
- Liaise with the sales and logistics teams to ensure smooth operations.
- Maintain accurate customer records and export documentation.
- Build and maintain strong client relationships.
- Support overall customer satisfaction and help promote the company’s agricultural exports.
Requirements:
- Previous experience in customer service, preferably in export or logistics.
- Excellent communication and problem-solving skills.
- Ability to multitask and manage time effectively.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office and CRM tools.
- Knowledge of export processes is an added advantage.
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