Customer Service Representatives

Responsibilities:

• Answer incoming customer calls and handle general customer concerns.
• Maintain a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
• Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
• Create retention campaigns, from conceptualization through to analysis e.g offer incentives via loyalty and referral programs.
• Run scheduled surveys to engage customers and get valuable feedback about our services.
• Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
• Build E-Commerce reports to track business growth.

Requirements:

• Minimum academic qualification of a Bachelor's Degree in business administration, management, or related discipline.
• Minimum of 2 years work experience in Client Relations Manager and Customer Service Officer.
• Clear and persuasive communication skills
  
• Empathetic.
• Friendly/warm personality
• Ability to use positive language
• Patient and attentive
• Problem-solving skills
• Self-control and patience
• Prior experience with CRM Software preferred eg Hubspot.
• Ability to maintain a positive attitude focused on customer satisfaction.
• Time management & prioritization.

Remuneration:  NGN 80,000 monthly.